Does the GenAI lookup search the Internet?

  • No, GenAI answers are based entirely on trusted content within your CCH AnswerConnect subscription.

What if an AI-Generated Response is wrong?

  • GenAI answers are based on source documents within the CCH AnswerConnect platform. While intended to jump-start your tax research, GenAI answers are not validated by tax experts and are not always reliable. We recommend you review the source documents and validate your research and findings. The content provided should be considered general guidance and not a substitute for professional tax and accounting advice.
  • Please see our Terms & Conditions at https://researchhelp.cch.com/Terms/License_Agreement.html.
  • Best Practice: If you are questioning the quality of an AI-generated response, please click the Thumbs Down icon and explain why. Our in-house tax experts welcome your feedback! 

Can I use GenAI to research multiple jurisdictions?

  • When running a search, we recommend that you enter a straightforward question and focus your tax research on one jurisdiction at a time. Include the name of the jurisdiction in your question, to focus your search. We're continuing to work on support for complicated tax scenarios, and over time you'll notice that the quality of the AI's response improves.
  • Best Practice: If you want to learn about tax treatment across multiple states, as per usual - review CCH State Tax Smart Chart content on that topic.

Does the GenAI lookup save my search history?

  • Within "History" on CCH AnswerConnect, you can review Searches you've run and Documents viewed. Your history includes all searches you've run - keyword, natural language and citation searches. Clicking on an item from your search history will re-run that search and may result in an AI-generated response.

Can I ask follow-up questions?

  • We're working to make your search experience more conversational, so that you can provide additional context, which will help you to pinpoint the information you're looking for.
  • Best Practice: If there are multiple parts to your issue, try asking a series of questions rather than including all of the components in a single search.